Service Manager
Muskogee, OK US
Job Description
Our client is a reputable and established farm and construction equipment company dedicated to providing top-quality products and exceptional service. We are seeking an experienced Service Manager to lead the service department and ensure customer satisfaction through efficient operations, strong leadership, and effective communication.
Hours: M-F 8a-5p
Pay: $55,000 – $70,000 annually (based on experience)
Responsibilities:
-
Oversee the day-to-day operations of the service department and staff.
-
Recruit, train, and schedule service team members.
-
Handle escalated customer concerns in person, by phone, and via email.
-
Provide accurate repair estimates and updates to customers.
-
Collaborate with sales and other departments on equipment transfers and deliveries.
-
Assist customers with payment arrangements when needed and ensure proper record-keeping.
-
Manage warranty and insurance paperwork to ensure accuracy and compliance.
-
Partner with the Store Manager to align service operations with sales and inventory goals.
-
Perform additional duties as needed to support department efficiency.
Job Requirements
Qualifications:
-
Prior experience with warranty work on farm and/or construction equipment is required.
-
Strong leadership skills and previous experience managing a service department.
-
Excellent communication and customer service abilities.
-
Proficiency with MS Office, email, and computer-based service systems.
-
Ability to establish and maintain strong client relationships.
-
High School Diploma or GED required.
-
Ability to safely operate forklifts and/or heavy equipment.
-
Self-starter with the ability to work independently.
This is an excellent opportunity to join a stable, long-standing company and grow within a supportive environment. If you have the technical expertise and leadership skills to take ownership of a service department, we’d love to hear from you.