Barracuda Staffing
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USD
17
20
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Part Time Remote - Administrative Dispatcher
Tulsa, OK US
Posted: 04/08/2024
2024-04-08
2024-07-07
Job Category: Administrative & Customer Service
Pay Rate: $17-$20 DOE
Job Description
We are currently looking to fill a part-time remote Administrative Dispatcher position with a company who handles language interpretation and translation services.
As a Dispatcher for Language Interpreters/Translators, you will be responsible for coordinating service calls, scheduling service requests, and ensuring timely resolution of client issues.
This position is part-time to start, but could lead to full time within 90 days.
Hours: Monday-Friday 12p-5p with occasional morning hours work required
Pay: $17-$20/hr DOE
Job Duties and Responsibilities:
- Receive service requests from clients and assess the nature and urgency of the issue
- Coordinate and assign service interpreters/translators based on the client need
- Maintain accurate records of service calls, interpreters/translator’s assignments, and work orders
- Communicate effectively with clients to provide updates on job status and estimated completion times
- Collaborate with other departments to prioritize and schedule service calls based on client needs and interpreters/translator’s availability, qualifications, payments, language requested, etc.
- Handle escalated situations with professionalism and ensure resolution to customer satisfaction
- Provide administrative support as needed, including data entry, filing, and generating reports.
- Prioritize requests from Clients in work-flow
Job Requirements
Requirements:
- Proven experience working as an administrative scheduler and office support professional
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize in a fast-paced environment
- Strong organizational skills with keen attention to detail
- Proficiency in using computer software and systems for scheduling and communication (Emails; Word applications, etc.)
- Ability to work independently and as part of a team
- Demonstrated ability to remain calm and composed under pressure
- Must be able to answer phone from home, professional work environment
- Must have a computer and high speed internet access
- Available to attend some in person meetings (Oklahoma)
Bonus skills:
- Proficiency with scheduling software programs (ex: Aqua Schedules or similar)
- Understanding of the Judicial System process
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