Inside Sales Coordinator

We are seeking a detail-oriented and organized Inside Sales Coordinator for a company specializing in waste management.

This position involves assisting the Sales Manager as directed, energetically selling services through phone calls and emails, and working closely with Territorial Sales Representatives to complete account setups and address customer issues.

Additionally, the coordinator will handle various administrative and customer service tasks to ensure smooth sales operations.

Schedule: Monday - Friday, 7:30AM - 5:30PM 

Key Responsibilities:

• Generate contracts and reports to meet customers’ needs, such as tonnage, service
  history, LEEDs, etc.
• Provide accurate and detailed information about company products, services, pricing,
  and policies. Offer solutions where needed and refer to the Territorial Sales
  Representative when warranted.
• Passionately work to retain customers by efficiently resolving complaints and concerns
  in alignment with company guidelines.
• Process customer payments over the phone and via email, assist customers with
  enrolling in auto-pay, and navigate the online ePortal.
• Maintain and update customer records to ensure account accuracy, along with thorough
  notation to document account activity.
• Generate, manage, and explain contracts for new and existing customers.
• Conduct follow-ups with customers to confirm issue resolution and gather feedback.
  Escalate issues to a supervisor when needed.
• Adhere to company policies, procedures, and service standards at all times.

Requirements:

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
• 1–3 years of experience in sales and/or customer service.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to prioritize and manage multiple tasks efficiently.
• Ability to multitask and perform well in a fast-paced environment.
• Proficiency in Microsoft Outlook, Excel, and Word.
• Strong attention to detail and organizational skills.
• A positive attitude and the ability to work collaboratively as part of a team.