Customer Service Representative

We are currently looking to fill a Customer Service Representative position with a Tulsa area sanitation company.

Hours: 7:30am-5:30pm

Pay: $15-$16/hr

The Customer Service Representative (CSR) has the responsibility of taking orders from customers through multiple mediums: over the phone and online, entering orders using software systems (Tower/AMCS), and communicating with different internal departments and/or directly with customers.

Tasks/Responsibilities:

• Answer and respond to customer inquiries that are received via phone and/or emails
• Develops and maintains a strong knowledge of company products and processes
• Inform and educate customers on containers and waste removal services
• Quote rates for temporary containers, perm service and/or other services
• Enter sales orders received by phone, email, online into computer system (Tower/AMCS)
• Process payments or set up invoicing
• Work closely with various departments to ensure customer expectation for service and/or delivery are placed
• Perform other duties as assigned by management

Skills:

• Working knowledge of MS Office: Word, Excel and Outlook
• 1-3 years of call center customer service experience
• 6 months – 1 year of sales experience preferred
• Must be able to multitask at a high level
• Excellent written and verbal communication
• Prior experience using Tower/AMCS preferred
• High School diploma or General Equivalent Diploma (GED)