Customer Service Representative

We are currently looking to fill a Customer Service Representative position with a company in Tulsa, OK.

Pay: $17–$20/hour
Schedule: Monday–Friday, 7:00 a.m.–5:30 p.m.

Customer Service Representative

Are you a confident communicator who thrives in a fast-paced environment? Do you enjoy solving problems and creating positive customer experiences? We’re seeking a Customer Service Representative (CSR) who will play a vital role in supporting both residential and commercial clients while contributing to customer satisfaction, retention, and growth.

What You’ll Do:

• Respond to customer inquiries via phone, email, and occasionally in person with professionalism and clarity

• Provide accurate information on products, services, pricing, and company policies

• Resolve customer concerns quickly and effectively in alignment with company standards

• Process service requests, payments, and orders with precision and timeliness

• Maintain detailed customer records and document account activity thoroughly

• Collaborate with internal teams to ensure seamless customer service and issue resolution

• Conduct follow-ups to confirm resolution and collect feedback

• Escalate unresolved or complex issues to supervisors when appropriate

• Stay aligned with company policies and service expectations

Requirements:

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)

• Previous experience in customer service or a related field is a plus

• Strong communication skills, both verbal and written

• Excellent problem-solving and conflict-resolution abilities

• Ability to multitask and remain organized in a fast-paced setting

• Proficiency in Microsoft Office and customer service software

• Keen attention to detail and strong organizational skills

• Positive attitude and a collaborative team player

What Success Looks Like:

• Professional, courteous, and efficient communication in all customer interactions

• A proactive approach to resolving issues and supporting customers

• Strong accuracy and attention to detail in data entry and documentation

• Active participation in training and team meetings

• Consistent representation of the company’s values and customer-first mindset