Service Manager
Job Description
Our client is a reputable and established farm and construction equipment company dedicated to providing top-quality products and exceptional service. We are seeking an experienced Service Manager to lead the service department and ensure customer satisfaction through efficient operations, strong leadership, and effective communication.
Hours: M-F 8a-5p
Pay: $55,000 – $70,000 annually (based on experience)
Responsibilities:
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Oversee the day-to-day operations of the service department and staff.
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Recruit, train, and schedule service team members.
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Handle escalated customer concerns in person, by phone, and via email.
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Provide accurate repair estimates and updates to customers.
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Collaborate with sales and other departments on equipment transfers and deliveries.
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Assist customers with payment arrangements when needed and ensure proper record-keeping.
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Manage warranty and insurance paperwork to ensure accuracy and compliance.
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Partner with the Store Manager to align service operations with sales and inventory goals.
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Perform additional duties as needed to support department efficiency.
Job Requirements
Qualifications:
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Prior experience with warranty work on farm and/or construction equipment is required.
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Strong leadership skills and previous experience managing a service department.
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Excellent communication and customer service abilities.
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Proficiency with MS Office, email, and computer-based service systems.
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Ability to establish and maintain strong client relationships.
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High School Diploma or GED required.
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Ability to safely operate forklifts and/or heavy equipment.
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Self-starter with the ability to work independently.
This is an excellent opportunity to join a stable, long-standing company and grow within a supportive environment. If you have the technical expertise and leadership skills to take ownership of a service department, we’d love to hear from you.