Sapulpa, OK

Posted: 05/17/2024 Job Category: Administrative & Customer Service Pay Rate: $15-$18 DOE

Job Description

We are looking for a customer-oriented service representative for a local plumbing company in the West Tulsa area. The CSR will act as a liaison on communication, providing product/services information & resolving any emerging problems that our customer accounts might face with accuracy & efficiency.

Ideal candidates will genuinely be EXCITED to help customers, demonstrating patience, empathy & being passionate about their engagement to help! Successful CSRs love to talk & can put themselves in their customers’ shoes, being an advocate when necessary. Customer feedback is paramount for success & being a brand ambassador allows for instant rapport. Problem-solving should come naturally to support reps, exhibiting confidence in troubleshooting, & investigating if they don’t have enough information to resolve customer issues. The target is to ensure excellent service standards, respond efficiently to customer inquiries & maintain high customer satisfaction.

Schedule: 8:00a - 4:30p (Monday through Friday - weekends as needed)

Pay: $15 - $18/hr (depending on experience)
  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Job Requirements


  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills & active listening
  • Familiarity with CRM systems & practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multitask, prioritize, and manage time effectively
  • High school diploma
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About Sapulpa, OK

Ready to embark on an exciting career journey in the vibrant community of Sapulpa, Oklahoma? This charming town just outside of Tulsa is brimming with job opportunities across various industries, promising growth and professional development for motivated individuals. Known for its friendly locals, rich history, and picturesque landscapes, Sapulpa offers a unique blend of small-town charm and big-city amenities. With close proximity to the beautiful Keystone State Park, the rich cultural scene of Tulsa's art galleries and theaters, and the electrifying atmosphere of sporting events featuring the Tulsa Shock, there's something for everyone here. Explore our job listings today and discover the endless possibilities waiting for you in the Sapulpa area.