Bilingual Interactive (Video) Bank Teller

We are currently looking to fill several Bilingual Interactive (Video) Bank Tellers with a Tulsa credit union.

Hours: 7:30a-6:00p / Some Saturdays will be required 7:30a - noon

Pay: $14/hr

Job Duties and Responsibilities:

• Answer video interactive phone calls in a timely and professional manner.
• Be positive and maintain professionalism at all times throughout the interaction.
• Provide resolution to member inquiries regarding account activity and balances, transfer funds between accounts, wire transfers, stop payments, order checks, process checks by phone and debit/ATM card processing.
• Achieve and maintain all required performance goals and quality measurements.
• Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
• Performs other duties as assigned.

Requirements:

• High School Diploma or equivalent.
• Bilingual - English and Spanish
• 1 to 2 plus years related work experience required in a professional business environment; financial institution experience preferred
• 1 year customer service experience
• 1 year call center experience
• Maintain neat and professional appearance.
• Strong oral and written communications skills required.
• Proficiency in the use of Windows and Microsoft Office based programs, required.
• Ability to perform highly detailed work on multiple, concurrent tasks.
• Proficient technology skills and ability to adapt to new technology.